Complaints

What can you complain about?

GWO can only consider complaints regarding issues within its own scope. That includes complaints about:

• training where safety is compromised
• deviation from training standards
• non-compliance with the Requirements for Training
• non-compliance with the Requirements for Certification
• violation of the GWO Code of Conduct

GWO will not investigate complaints which fall outside the scope of the GWO mandate. This includes complaints relating to employment, commercial transactions, or other contractual relationships between private parties.

How to raise a formal complaint

GWO advises first contacting the subject of the complaint to attempt to resolve the matter directly.

• Contact GWO only after exhausting the direct approach.  A formal complaint may be raised by clicking on the form (button below) and filling out the requested information.
• A complaint should be made as soon as possible after the date of occurrence.
• In the form, please provide GWO with a clear summary of the complaint along with all documentary evidence and any communication you have had with the subject of the complaint.
• All information provided should be limited to the facts of the case.
• If the complaint concerns a GWO violation of GWO's own code of Conduct please use the form in the first instance and complete as fully as possible.

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