Audit & Compliance
Resolutions and reports
Incident Reports
Incident reporting, assessment and mitigation are a vital element of creating and enhancing the safety of GWO training. To promote good practices and learning GWO publishes its incident reports once investigations are complete. These are published anonymously to encourage collective learning and the sharing of experiences and mitigating actions across the training community. For the GWO Secretariat incident reporting directly feeds into the review and maintenance of GWO standards contributing to the development of safer training.
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Case number:
3190699898
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Module
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ART Nacelle, Tower and Basement Rescue Refresher
Version
-
V5
Incident Significance
First aid
-
incident date
August 26, 2026
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training setting
-
Fixed
Summary
-
During a ladder rescue exercise, a participant was de-rigging a work positioner from a ladder rung, when the snap hook spun around the rung and hit them in the lip resulting in a minor bleed.
Mitigation action
-
All stop was called; the instructor evaluated the injury and provided treatment. The bleeding stopped in less than a minute, and the participant returned to training. Instructors reviewed the incident with all participants. Moving forward, de-rigging hazards must be discussed in the pre-activity safety brief and address calculated safe work steps over speed during all exercises.
Case number:
3162840745
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Module
-
ART-N Nacelle, Tower and Basement Rescue
Version
-
V5
Incident Significance
Near miss
-
incident date
August 14, 2026
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training setting
-
Fixed
Summary
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Whilst on top of the generator, a course participant failed to tie off before standing up due to a workaround required because the SRL was missing. The participant was reminded to sit back down and secure the tie-off, and the exercise was stopped to remind everyone of the process if on top of the generator. All course participants were briefed of the missing SRL, and the workaround prior to the exercise.
Mitigation action
-
A SRL with a cord has now been installed, so this can be attached before trainees climb up to the generator.
Case number:
3145717818
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Module
-
BST Working at Heights Refresher
Version
-
V20
Incident Significance
Near miss
-
incident date
August 5, 2026
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training setting
-
Fixed
Summary
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A participant was on a ladder, performing a rescue. While establishing a work-positioning setup, the positioning lanyard gave way by approximately 30 cm, causing the participant to drop about 30 cm down the ladder. This was caused by an uncontrolled adjustment of the lanyard, allowing the device (Skylotec) to extend to its maximum length. No injuries occurred.
Mitigation action
-
The instructor will take this in consideration and notify anyone using the device to be mindful in the future.
Case number:
3111968731
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Module
-
ART-N Nacelle, Tower and Basement Rescue
Version
-
V6
Incident Significance
First aid
-
incident date
July 24, 2026
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training setting
-
Fixed
Summary
-
During a practical exercise for crawl space extraction, a course participant was on all fours moving backwards in a smaller space along a demonstration structure. The participant was wearing their PPE including a helmet. To complete the exercise quicker, the participant moved quickly through the space and struck their knee against a metal bracket causing a small cut just below their knee.
Mitigation action
-
Training was stopped to assess any further danger. The course participant received first aid. A group discussion was held on observing one's surroundings and to avoid rushing.
Case number:
3086552215
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Module
-
BST Working at Heights
Version
-
V19
Incident Significance
Medical treatment
-
incident date
July 15, 2026
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training setting
-
Mobile
Summary
-
During an edge-fall rescue exercise, the procedure as a passive rescue was practiced and discussed. One course participant expressed a preference for performing the rescue as an active rescue, as this was their preferred method and the approach they would normally use as a pick-up rescue. During the helicopter exit, the participant lost their footing and inadvertently straightened their legs. Afterwards, the participant reported pain in their thighs and buttocks when extending their legs.
Mitigation action
-
It was decided to temporarily suspend all helicopter exit exercises until further notice. The responsible Head of Technical Training will review and enforce this restriction and communicate the decision to all relevant employees.
Case number:
3100426912
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Module
-
EFA Enhanced First Aid
Version
-
V5
Incident Significance
First aid
-
incident date
July 14, 2026
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training setting
-
Fixed
Summary
-
During a session on bleeding and wounds, a participant reported feeling unwell and subsequently fainted.
Mitigation action
-
The participant was stabilized without the need for outside intervention, allowing the training to resume. The participant continued to be monitored, but no further incidents occurred.
Case number:
3096554469
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Module
-
EFA Enhanced First Aid
Version
-
V6
Incident Significance
First aid
-
incident date
July 14, 2026
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training setting
-
Fixed
Summary
-
A participant fainted, grazing the right side of their face, when observing a practical exercise scenario demonstrated outside. The participant, who was unconscious for 5-10 seconds, was attended to by two instructors delivering the course and subsequently driven to a hospital. The participant did not return to complete the course; however, they returned three days later for a different course, at which they confirmed all was okay.
Mitigation action
-
During the investigation, it was established that the participant had had little to eat and drink within the past 24 hours. The root cause was possibly heat exhaustion. The incident has provided several improvements, including an immediate upgrade of the first-aid kit available within the main office, a revision of the course risk assessment to include heat exhaustion and a review of the arrangements for practical exercises.
Case number:
3085867604
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Module
-
BST Sea Survival
Version
-
V19
Incident Significance
Incident
-
incident date
July 14, 2026
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training setting
-
Fixed
Summary
-
As the course participant entered the life raft and moved toward the back, they were kicked in the chest by another person who was already inside the life raft. The other person was in the process of closing the life raft cover and therefore had their back turned to the course participant who had just entered. The course participant rested for a while at the edge of the pool and was able to finish the course.
Mitigation action
-
The training staff are instructed to ensure that, during the “Entering the Life Raft” exercise, course participants take their seats and do not perform any other activities.
Case number:
3023495774
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Module
-
ART Nacelle, Tower & Basement Rescue
Version
-
V5
Incident Significance
First aid
-
incident date
June 24, 2026
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training setting
-
Fixed
Summary
-
During a structure inspection, a small object struck the instructor below the eye, causing a bleed. Injury was contained withing 5 minutes - no additional first aid required beyond direct pressure and application of a small butterfly band-aid.
Mitigation action
-
Foam pipe insulation and high-visibility markings to be installed along the entire length of the I-beam and supports, where the hazard of contact exists.
Case number:
3081217652
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Module
-
BST Working at Heights
Version
-
V19
Incident Significance
Medical treatment
-
incident date
June 19, 2026
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training setting
-
Fixed
Summary
-
A course participant complained of back pain before the training started and requested medication (paracetamol/acetaminophen). During a ladder rescue exercise, the participant experienced back pain which left them unable to get up. The instructor could not treat the issue and requested an ambulance to be called to continue treatment.
Mitigation action
-
Re-train instructors to make sure they follow required procedures to ensure that the participants are prepared for the physical demands of the training.
Case number:
301515343
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Module
-
BST Sea Survival
Version
-
V19
Incident Significance
First aid
-
incident date
June 17, 2026
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training setting
-
Fixed
Summary
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A minor hand abrasion was reported after the paired descent into water exercise. It was likely caused by accidental contact during coordinated movement between participants. The participant reported the injury after completing the session. The wound was confirmed to be superficial, with no functional impact, and treated on site with basic first aid only.
Mitigation action
-
Reinforce safety reminders before paired Sea Survival activities, focusing on spacing, coordination, and hand positioning. Instructors will emphasize immediate reporting of any injury during training. Measures will be implemented in future sessions and monitored by course instructors.
Case number:
2933029714
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Module
-
BST Fire Awareness
Version
-
V19
Incident Significance
First aid
-
incident date
May 18, 2026
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training setting
-
Fixed
Summary
-
During the practice fire drill, a course participant picked up a fire extinguisher with their right arm. In doing so, they felt physical strain. According to the course participant, they were unable to pinpoint exactly which specific movement or situation had triggered the symptoms.
Mitigation action
-
A first responder attended to the course participant and checked their vital signs. There were no signs of serious illness, and the course participant was still able to move around. After consulting with the course participant’s supervisor, they went to the doctor on their own initiative for further evaluation.
Case number:
2919231123
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Module
-
BST-R Working at Heights Refresher
Version
-
V19
Incident Significance
First aid
-
incident date
May 12, 2026
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training setting
-
Fixed
Summary
-
During the evacuation exercise using the evacuation device in active mode, some of the course participant's hair which was not correctly secured in a cap was tangled in the mechanism. The participant stopped the descent, and the hair was cut to free them. Swelling on the scalp was cleaned and treated.
Mitigation action
-
A more robust cap will be used to secure hair, and the instructors will check more closely for objects which can become tangled. Backup will be changed to a manual descender, so the instructor has more control.
Case number:
2897632224
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Module
-
BST Working at Heights
Version
-
V19
Incident Significance
First aid
-
incident date
May 6, 2026
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training setting
-
Fixed
Summary
-
During an active rescue training exercise, a course participant operated a descender device. Due to tension and insufficient familiarity with the operation, the participant incorrectly released the brake using both hands at the same time. This resulted in a momentary loss of breaking control, causing the rope to move rapidly. The course participant’s left little finger was caught in the moving rope which resulted in a minor abrasion.
Mitigation action
-
A process will be introduced requiring course participants to practice complete brake release and hand control movements on the ground before performing actual descents. Supervision will be increased, particularly during motion transitions and critical operational stages, providing real-time intervention and corrective guidance.
Case number:
2882980199
Download PDF
Module
-
BST Working at Heights
Version
-
V19
Incident Significance
First aid
-
incident date
April 28, 2026
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training setting
-
Fixed
Summary
-
During the two-rescuer evacuation practical exercise, a course participant handled the fall arrest device incorrectly. The rope running through the fall arrest device became misaligned. The fall arrest device was activated. The wide-opening carabiners were under strain, which caused contact with the base of the course participant’s neck.
Mitigation action
-
The instructor must remind course participants of best practices. In this instance, the instructor had a discussion with the course participant about the incident and then shared the experience and reminder with the other participants.
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