What can you complain about?
GWO can only consider complaints regarding issues within its own scope. That includes complaints about:
- training where safety is compromised
- deviation from training standards
- non-compliance with the Requirements for Training
- non-compliance with the Requirements for Certification
- violation of the GWO Code of Conduct
GWO will not investigate complaints which fall outside the scope of the GWO mandate.
How to raise a formal complaint
GWO advises first contacting the subject of the complaint to attempt to resolve the matter directly.
- Contact GWO only after exhausting the direct approach. A formal complaint may be raised by clicking on the form (button below) and filling out the requested information.
- A complaint should be made as soon as possible after the date of occurrence.
- In the form, please provide GWO with a clear summary of the complaint along with all documentary evidence and any communication you have had with the subject of the complaint.
- All information provided should be limited to the facts of the case.
- If the complaint concerns a GWO violation of GWO's own code of Conduct please use the form in the first instance and complete as fully as possible.
